Under the supervision of the Administrative Director, the Senior Customer Service Agent is responsible for providing Physipro's English-speaking and French-speaking clientele with personalized service tailored to their needs.
He or she develops close relationships and trust with the various business partners. From submission to invoicing to after-sales service, the Senior Customer Service Agent ensures rigorous follow-up to his customers in each of these stages and emphasizes the satisfaction of those this.
In addition, the Senior Customer Service Agent collects customer feedback and suggestions that will enable continuous improvement of our management processes.
- Being an organized and responsible person;
- Demonstrate professionalism and seriousness;
- Know how to manage priorities and pressure;
- Have excellent communication skills in both French and English, both orally and in writing;
- Have a very good knowledge of the MS Office suite (Excel, Word, Outlook, PowerPoint).