Aftersales Technical Service Representative
Aftersales Technical Service Representative

Job Details

BRP (Bombardier Produits Récréatifs/Bombardier Recreational Products) Published: October 12, 2017
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Description

WHY JOIN THE TEAM?

Contribute to a dynamic and challenge-driven team Use your technical skills to grow and build an exciting career in a stimulating environment offering multiple growth opportunities Work in a state-of-the-art after-sales technical support facility with access to the most exciting powersports line-up in the industry 

YOUR KEY RESPONSIBILITIES

  • Provide technical solutions and support to dealer technicians, service writers, service managers and BRP staff
  • Resolve complex technical issues, answer technical questions on warranties and parts, and provide customer assistance support
  • Negotiate resolutions primarily with dealers, and approve warranty repairs and other requests by dealers
  • Deliver theoretical and practical training to dealership technicians
  • Perform on-site troubleshooting and diagnosis at dealer locations as required
  • Share technical knowledge with our internal and external community of powersports enthusiasts

YOUR QUALIFICATIONS AND SKILLS

  • Demonstrated training in and technical knowledge of powersports products including ATVs, SSVs, PWCs, motorcycles, outboard engines and snowmobiles
  • Technical degree in automotive engineering, marine engines or small engines
  • In-depth understanding of electrical and mechanical theory
  • Strong negotiation and verbal and written communication skills
  • Minimum of five years’ relevant experience at the dealer level or similar experience
  • Strong working knowledge of MS Office Suite applications

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