Team-Leader Non-medical claims assessor (bilingual)

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01

Nov 2018

Team-Leader Non-medical claims assessor (bilingual)

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Global Excel
Published
October 31, 2018
Location
Sherbrooke, Canada
Job Type

Description

Position Overview:

This position exists to lead the non-medical claims assistance team.
The non-medical assistance team is responsible for evaluating non-medical policy benefits and limitations, while maintaining a high level of accuracy and customer service. The team leader will support the team in maintaining a high level of quality, accuracy and customer service. The team leader will monitor quality, communicate team objectives and the corporate strategic vision. The team leader will monitor individual and team performance, service level standard agreements, and support the team with training, coaching, processes improvements and employee growth.

Requirements:

• Bachelor degree with business emphasis
• Proficiency in customer service center applications
• Five (5) years supervisory experience
• Ability to be autonomous and proactive;
• An excellent knowledge of managerial principles, customer contact center metrics and Non-Medical claims and inquiries;
• Highly organized with the ability to multitask;
• Results driven;
• Excellent verbal and written communication skills in both French and English;

Global Excel Offers You:

• Three weeks of vacation;
• An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment;
• A company wellness program that includes an onsite gym, opportunities to participate to fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness

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