IT Assistant

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04

Feb 2019

IT Assistant

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FarWEB IT
Published
February 4, 2019
Location
Sherbrooke, Canada
Job Type

Description

Department : Service
Immediate sup.: CEO
Hours/week : 32 to 40 hours

Summary of responsibilities

Ensuring assistance to the team with administrative tasks such as reception, answering/dispatching customer calls, submitting work tickets, customer service following up, training and coaching Office Suite users according to the regulations and high quality standards of the business.

Tasks details

  • Ensuring the reception of every call and service requests made to FarWEB IT.
  • Analysing the reason and handling the situation if possible or transferring the call to the appropriate person for customer service.
  • Submitting work tickets for various service requests and managing them according to the current procedure.
  • Assisting members-users with various requests regarding Office Suite software.
  • Preparing and providing training to users, within their competence, in order for the targeted individuals to become independent.
  • Making follow-up calls for quality and satisfaction of the provided services according to the set procedures.
  • Possibly preparing reports of their own work or any other according to the manager’s requests.

Others

  • Organising their work station in order to be easily replaced in their absence.
  • Performing all their tasks in accordance to the current regulations and procedures.
  • Possibly performing other tasks within their competence if needed or at their immediate supervisor’s request.

Profile of qualifications

Education: Diploma of vocational studies (DEP) or college diploma (DEC) in automation or a combination of relevant education and experience
Experience : 2-3 years in a computer assistance position
Physical requirements: None in particular
Particular knowledge: Bilingualism is essential (English/French). Excellent knowledge of the Office Suite software.
Personal characteristics: Customer service skills – sociability and professionalism, methodical et and organized, ability to work under pressure, excellent skills in interpersonal communication.

Submit your application at: [email protected]

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