Customer Service and Technical Support Advisor

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01

Nov 2018

Customer Service and Technical Support Advisor

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Published
November 1, 2018
Location
Sherbrooke, Canada
Job Type

Description

The Challenge: Customer Service and Technical Support Advisor

 

Our Technical Support team works in a dynamic and stimulating environment with the latest IT technologies. As the Technical Support Advisor, you will be responsible for the global “Customer Experience” by delivering world-class customer service and successfully resolving a wide variety of technical problems.

 

Your mandate:

Provide world-class customer service to our business clients by telephone, email or chat
Analyze and solve technical problems related to our Microsoft services, notably Office 365
Use virtual machines to troubleshoot various software used by our clients
Guide our clients through the resolution of their issues and the configuration of their services
Ensure customer satisfaction by following up with their technical problems
Carry out all other tasks related to the department’s operations, according to your specific knowledge and skills
Be willing to work a rotating schedule: days, evenings, nights and weekends

 

You have a background that is similar to this:

DES or DEP with a very high interest in the latest technologies
AEC or DEC in computer science will be considered an asset
Experience in customer service in a fast-paced environment
Impeccable oral and written English is essential
Knowledge of Microsoft products and services
Basic knowledge of Windows applications will be considered an asset

You possess the following skills:

You have excellent communication skills in English.
You are results-oriented.
You are known for your strong Customer Service skills.
You are organized, resourceful and autonomous.
You like to analyze and solve problems.
You learn quickly and have a strong potential for professional development.

Why join the best?

Start your career with a company that believes in you
Benefit from your own desk and your own dual-screen computer
Evolve in a culture based on performance, coaching and trust
Participate in activities organized by our dynamic social committee
Competitive wages, including night and weekend premiums
Bonus program for referrals
Attractive group insurance and retirement savings plans
Permanent, full-time position (40 hours per week)
Relax in the gaming room or in the relaxation room!

 

Next starting date: As soon as possible

 

Looking for a fulfilling job and an opportunity to make your mark in this rapidly-growing industry? We want to discuss your possible future as a member of our energetic team!

 

To obtain more information or to apply for this position, please visit the CAREERS section of our website: http://www.sherweb.ca/careers

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