Customer Service and Technical Support Advisor

Hello world! Please change me in Site Preferences -> This Category/Section -> Lower Description Bar


Apr 2018

Customer Service and Technical Support Advisor

Posted by / in /

April 11, 2018
Job Type


Your mandate:

  • Provide technical support by telephone, email or chat
  • Analyze and solve technical problems related to our Microsoft services, notably Office 365
  • Use virtual machines to "troubleshoot" various hosted software used by our clients
  • Help our clients with configuration issues
  • Provide high quality customer service
  • Ensure a follow up to resolve problems and ensure customer satisfaction
  • Open tickets and enter a detailed description of clients’ technical problems in the ticket system
  • Carry out all other tasks related to the department’s operations, according to your specific knowledge and competence
  • Willing to work a rotating schedule: days, evenings, nights and weekends.


Your have a background that is similar to this:

  • DES or DEP with a marked interest for information technology
  • AEC or DEC in computer science will be considered an asset
  • Experience in customer service
  • Excellent oral and written English is essential
  • Knowledge of basic Windows applications
  • Knowledge of Microsoft products and services
  • You learn quickly and have a strong potential for professional development


You possess the following skills:

  • You have excellent communication skills.
  • You are results-oriented.
  • You are known for your strong Customer Service skills.
  • You are organized, resourceful and autonomous.
  • You like to analyze and solve problems.


You will enjoy the following benefits:

  • Permanent, full-time position (40 hours per week)
  • Competitive wages
  • Attractive group insurance plan
  • Retirement savings plan.


Working for SherWeb is also:

  • Working in a stimulating and dynamic environment.
  • Using the latest IT technologies.
  • Participating in activities organized by our dynamic social committee.


Next starting date: 23 Avril 2018


Looking for a fulfilling job and an opportunity to make your mark in this rapidly-growing industry? We want to discuss your possible future as a member of our energetic team!


To obtain more information or to apply on this position, please visit the CAREERS section of our website:


N.B. Only selected candidates will be contacted. The masculine form is used to identify both men and women. It has been used here to simplify the text.

Related Jobs

Please select the social network you want to share this page with:

We like you too :)

Thanks for sharing.


Supporting Partners